{"id":3,"date":"2021-11-24T06:23:52","date_gmt":"2021-11-24T06:23:52","guid":{"rendered":"https:\/\/www.brandforensixclient.com\/citadel-trustee\/?page_id=3"},"modified":"2021-12-14T01:56:23","modified_gmt":"2021-12-14T01:56:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.citadeltrustee.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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PRIVACY POLICY \u2013 CITADEL TRUSTEE BERHAD<\/u><\/strong><\/p>\n \u00a0<\/u><\/strong><\/p>\n General\u00a0<\/strong><\/p>\n Personal Data Protection Act 2010 (\u201cPDPA\/Act<\/strong>\u201d) has been introduced by the Government of Malaysia to monitor the processing of personal data in commercial transactions. The Act, which applies to all companies and firms incorporated in Malaysia, makes it mandatory for us to notify you, among others, regarding your rights as our customer\/potential customer (\u201cyou<\/strong>\u201d) in relation to your personal data that we have collected, will be collecting, processing and\/or will be processed and the purpose of processing the said personal data. This privacy notice (\u201cNotice<\/strong>\u201d) is issued by CITADEL TRUSTEE BERHAD (Company Registration No.: (1366598-H). This Notice is applied to the processing of your personal data by CITADEL TRUSTEE BERHAD (including without limitation to related companies and subsidiaries of CITADEL TRUSTEE BERHAD associates, partners, related corporations, service providers, strategic partners, contractors, related third parties and consultants for the Meaning stated in this Notice.\u00a0This Notice describes how we collect, process, use, store and allow access to your personal data in accordance with the PDPA. For the purposes of this Notice, the terms \u201cpersonal data<\/strong>” and \u201cprocessing<\/strong>” have the same meaning as prescribed in the PDPA.<\/p>\n This Notice is to inform you that your personal data is being processed by us or on our behalf. Please read this Notice to understand how we use personal data that we may collect from you. By providing us with your personal data, you agree to this Notice and the collection, processing, use, storage and accessibility of your personal data in accordance with and as described in this Notice.<\/p>\n Personal Data Source<\/strong><\/p>\n Your personal data is or will be collected from various sources or in a variety of ways, including without limitation:<\/p>\n (a)\u00a0by telephone, facsimile, mail, coupon, advertisement, website, email, and\/or by means of a simple text message system (\u201csms<\/strong>\u201d);<\/p>\n (b)\u00a0from any information submitted or provided by you to us for any purpose;<\/p>\n (c)\u00a0\u00a0\u00a0when you contact us through various means such as telephone calls, emails, and\/or mails;<\/p>\n (d)\u00a0from closed-circuit television (closed-circuit television recording) when you are at or visit our premises;<\/p>\n (e)\u00a0from authorized third parties such as marketing companies; and<\/p>\n (f)\u00a0\u00a0\u00a0from all other communications between you and us and from any other information that you may provide to us from time to time.<\/p>\n Personal Data That Will Be Collected<\/strong><\/p>\n We may collect and process a variety of your personal data (including sensitive personal data) which includes but is not limited to:<\/p>\n (a)\u00a0\u00a0\u00a0\u00a0introduction details such as your name, identification number, supporting identity documents such as identification card, gender, ethnic, race, nationality, date of birth, age, chosen language and marital status;<\/p>\n (b)\u00a0\u00a0\u00a0\u00a0your contact details such as your personal address, house address, office address, delivery address for marketing materials and products, phone number, email address and other contact details that you provide to us from time to time;\u00a0<\/p>\n (c)\u00a0\u00a0\u00a0\u00a0your occupation details such as your employer\u2019s name, your designation in the company, job description, the company address, phone number, your salary range and professional qualification or qualification;<\/p>\n (d)\u00a0\u00a0\u00a0\u00a0your payment details such as bank account number and credit card or debit card details;<\/p>\n (e)\u00a0\u00a0\u00a0\u00a0your interest and personal preference to help us to standardize our marketing promotion and\/or product that is most suitable for you;<\/p>\n (f)\u00a0\u00a0\u00a0\u00a0\u00a0information that is related to the transaction, including personal individual data provided by a corporate entity related with a transaction or contract;<\/p>\n (g)\u00a0\u00a0\u00a0\u00a0telephone conversations;<\/p>\n (h)\u00a0\u00a0\u00a0\u00a0sms;<\/p>\n (i)\u00a0\u00a0\u00a0\u00a0\u00a0closed-circuit television recording;<\/p>\n (j)\u00a0\u00a0\u00a0\u00a0\u00a0the details of your spouse, dependency or any other third party; and<\/p>\n (k)\u00a0\u00a0\u00a0\u00a0any other personal data transmitted or provided by you to us and all other personal data collected from you at any time<\/p>\n Purposes\u00a0<\/strong><\/p>\n The personal data provided, has been given and will be given to CITADEL TRUSTEE BERHAD, is currently in use or will be used and will be processed by us for the following meaning and purposes:<\/p>\n (a)\u00a0\u00a0\u00a0\u00a0to carry our pre-contractual and contractual obligations with you;<\/p>\n (b)\u00a0\u00a0\u00a0\u00a0to consider and to process your queries on our products and\/or services;<\/p>\n (c)\u00a0\u00a0\u00a0\u00a0to verify your identity and background, and to minimize the risks of unauthorized access to your personal data when you are dealing with us;<\/p>\n (d)\u00a0\u00a0\u00a0\u00a0for the purpose of marketing and advertising of products;<\/p>\n (e)\u00a0\u00a0\u00a0\u00a0for the delivery of marketing materials, sms, notices, documentations, forms and products bought from CITADEL TRUSTEE BERHAD;<\/p>\n (f)\u00a0\u00a0\u00a0\u00a0\u00a0advertising and offering our products and\/or services and to provide you with our products and\/or services purchased by you;<\/p>\n (g)\u00a0\u00a0\u00a0\u00a0providing you details about our products, promotions, services and business update of CITADEL TRUSTEE BERHAD;<\/p>\n (h)\u00a0\u00a0\u00a0\u00a0to consider your personal data in the coupon and through other methods of us obtaining your personal data;<\/p>\n (i)\u00a0\u00a0\u00a0\u00a0\u00a0to consider your application, queries and order;<\/p>\n (j)\u00a0\u00a0\u00a0\u00a0\u00a0to communicate with you;<\/p>\n (k)\u00a0\u00a0\u00a0\u00a0to improve CITADEL TRUSTEE BERHAD services;<\/p>\n (l)\u00a0\u00a0\u00a0\u00a0\u00a0to\u00a0provide you with information, such as activities, events, offers or promotions, relating to our products and\/or services and our partners and businesses;<\/p>\n (m)\u00a0\u00a0to provide services to you;<\/p>\n (n)\u00a0\u00a0\u00a0\u00a0to process payment transactions and verify and execute the said transaction;<\/p>\n (o)\u00a0\u00a0\u00a0\u00a0to respond to your queries and to improve our communication with you;\u00a0\u00a0<\/p>\n (p)\u00a0\u00a0\u00a0\u00a0for administration of your participation in our campaigns;\u00a0<\/p>\n (q)\u00a0\u00a0\u00a0\u00a0to implement internal requirements and activities of CITADEL TRUSTEE BERHAD;<\/p>\n (r)\u00a0\u00a0\u00a0\u00a0\u00a0for the purpose of dispute resolution;<\/p>\n (s)\u00a0\u00a0\u00a0\u00a0to allow us to carry out our legal rights to recover any debts you owe us;<\/p>\n (t)\u00a0\u00a0\u00a0\u00a0\u00a0for internal investigation, compliance, audit or security purposes including, without limitation, criminal detection, crime prevention and prosecution;<\/p>\n (u)\u00a0\u00a0\u00a0\u00a0for market survey and interest analysis;<\/p>\n (v)\u00a0\u00a0\u00a0\u00a0for queries regarding sales and reward details;\u00a0<\/p>\n (w)\u00a0\u00a0\u00a0for other authorized business activities of CITADEL TRUSTEE BERHAD;<\/p>\n (x)\u00a0\u00a0\u00a0\u00a0for research on the demographic and behavioural pattern of our customers;<\/p>\n (y)\u00a0\u00a0\u00a0\u00a0to meet any legal or regulatory requirements and to prevent or investigate any fraudulent or criminal activity;<\/p>\n (z)\u00a0\u00a0\u00a0\u00a0for\u00a0any other means as applied in the terms of use of CITADEL TRUSTEE BERHAD website; and\/or<\/p>\n (aa)\u00a0if relevant, any other means and purposes as stated in the General Terms and Conditions and, if applied on, Campaigns Terms and Conditions.<\/p>\n (collectively,\u00a0\u201cMeanings\u201d<\/strong>)<\/p>\n Disclosure and Personal Data Transfer<\/strong><\/p>\n We disclose or will disclose your personal data to our related corporations, business partners, service providers, credit reporting agencies, our financial or professional advisors, banks, government departments and agencies, regulatory and\/or statutory bodies and any third parties requested or authorized by you for any of these purposes.<\/p>\n We may also give your personal data as a response to court order(s), subpoena(s), law enforcement agencies, government agencies and\/or any other party to whom you have given express or implied permission. We also have the right to report to law enforcement agencies for any activity which we believe is illegal. We may disclose your personal data when we have reasonable grounds to believe such disclosure is necessary for the purpose of complying with and enforcing any of our terms of use or terms and conditions, or to protect the rights, property and security of others and CITADEL TRUSTEE BERHAD.<\/p>\n Your personal data may also be transferred to location(s) outside Malaysia to any third parties mentioned above, and kept in the file server (\u2018server\u2019) located in or outside of Malaysia, for any Meanings stated in this Notice.\u00a0You hereby consent to such transfer.\u00a0<\/p>\n Mandatory Personal Data\u00a0<\/strong><\/p>\n It is mandatory for you to provide us with the information required which has been marked with asterisk (*) in the online registration form (collectively, \u201ccompulsory personal data<\/strong>\u201d). If you fail to provide us with such compulsory personal data, we may refuse to process your personal data for any of the Meanings stated above and\/or cause us to be unable to provide you with the products and\/or services requested.<\/p>\n Access To, Amendment, Enquiry and Complaint to and Limit of Processing of Personal Data<\/strong><\/p>\n You have the right to request for access, enquire and request for amendments to your personal data held by us which is related to you.\u00a0You also have the right to contact us with any questions or complaints regarding your personal data (including requests to limit the processing of your personal data or to stop or stop processing your personal data for direct marketing purposes). In general and subject to certain exceptions contained in the Act, you may, upon payment of a prescribed fee, make a data access request or a data amendment request in writing to us. We may refuse to comply with requests for data access or data amendment requests and must, by written notice, notify you of such refusal and the reasons therefore.<\/p>\n All inquiries, complaints, requests and applications may be made by email to the address below, to our personal data protection officer.<\/p>\n